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Student Life

Grievance Redressal Committee

Following the University Grants Commission’s (UGC) Regulations for Redressal of Grievances of Students, 2023 (notification date: April 11, 2023), Students’ Grievance Redressal Committee (SGRC) has been formed in Loreto College The Committee will consider grievances in accordance with the UGC regulations.

Email: grievancecell@loretocollege.in

Composition 

Dr. Sr. A. NirmalaTeacher-in-Charge
Dr. Suparna GhoshDepartment of History and B.Ed.
Ms. Sreeparna DasguptaDepartment of Political Science
Ms. Srijita ChakravartyDepartment of History
Mrs. Anne BiswasOffice Staff

Procedure for Redressal of Grievances by Ombudspersons and Student Grievance Redressal Committees:

Our university shall adhere to the University Grants Commission’s (UGC) Guidelines for Redressal of Grievances of Students, 2023 (notification date: April 11, 2023). Specifically:

  1. The College has an online portal where any aggrieved student may submit an application seeking redressal of her grievance.
  2. The institution will direct the complaint to the Students' Grievance Redressal Committee, along with its comments within 15 days of receipt of complaint on the online portal.
  3. The Students' Grievance Redressal Committee, shall fix a date for hearing the complaint. The student and the Institution will be apprised of the date of hearing. An aggrieved student may appear either in person at the hearing. However, if it is not possible for the student to appear in person she may authorize a representative to present the case.
  4. Grievances not resolved by the Students’ Grievance Redressal Committee within the time period provided in these regulations may be referred to the Ombudsperson by the university.
  5. Institutions shall extend co-operation to the Ombudsperson or the Student Grievance Redressal Committee(s), to facilitate in the early redressal of grievances.
  6. The Ombudsperson shall, after giving reasonable opportunities of being heard to the parties concerned, on the conclusion of proceedings, pass such order, with reasons thereof, as may be deemed fit to redress the grievance and provide such relief as may be appropriate to the aggrieved student
  7. The institution, as well as the aggrieved student, shall be provided with copies of the order under the signature of the Ombudsperson.
  8. The institution will comply with the recommendations of the Ombudsperson.
  9. The Ombudsperson is empowered to recommend appropriate action against the complainant, where a complaint is found to be false or frivolous.
  10. Confidentiality will be maintained as far as possible.
  11. In addition, there is a suggestion box where the students can put in their suggestions on infrastructure or any other aspect of the college.

Click Here For Grievance Submission Form

 

MEETINGS BETWEEN THE MEMBERS OF THE STUDENT GRIEVANCE REDRESSAL COMMITTEE AND THE STUDENTS

The faculty members of the Student Grievance Redressal Committee met the undergraduate, B.Ed. and Post Graduate students of the College semester wise over December and January. The students were generally satisfied with the teaching and the timings. However, some students had some suggestions. Some students of the B.Ed.  and Post Graduate Departments wanted air conditioning of the fourth floor as it gets too hot during summer. They also wanted a cafeteria on the fourth floor as it was very difficult to go to the canteen from the fourth floor and come back in time for the next class.  during a fifteen-minute break. Some undergraduate students wanted a stationery store inside the college. The members said that the authorities will be informed of their requests.
 

Click Here For Images

 

ORIENTATION OF THE STUDENT GRIEVANCE REDRESSAL COMMITTEE HELD ON December 2, 2025

The Faculty members of the Student Grievance Redressal Committee met the first Year (Semester I) Students on December 2 ,2025. Dr.  Suparna Ghosh, Ms. Sreeparna Dasgupta and Ms Srijita Chakravarty informed the students about the statutory Committee and the policy and function of the Committee. The students were told what exactly was defined as a grievance by the UGC and what would be a valid grievance and what wouldn’t constitute a grievance. The students were shown the portal through which they could lodge grievances and these grievances could not be anonymous as the student had to put her Name, department and email id in the form. The students were further informed about a grievance box in the college which was on the second floor, however, they were warned that an anonymous grievance would not carry much weight. The students therefore were also told that they should not be fearful of any repercussions and that they should be able to lodge complaints without any fear.

Post For Orientation
 

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SL NO Title View
1 UGC Regulation
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